Atomicwork features for modern IT and enterprise support

AI Knowledge Management Live End-user Support Modern Service Management Agentic Enterprise Automations

AI Knowledge Management

Empower employees to get answers, when they need it, in the flow of their work. Learn more.

Making enterprise knowledge work, without the work

Empower employees and service teams with intuitive, real-time assistance for enterprise information access, fast resolutions and automating repetitive tasks.

Universal Agent

Always-on Universal Agent, Atom, consolidates your enterprise knowledge sources, flags outdated content, and fills gaps

Federated knowledge

Integrate platforms like SharePoint, Confluence, and Google Drive to deliver answers from across your org—no matter where they live

Bring your own FAQs

Easily upload custom FAQs, process documents, and how-tos from your internal playbooks.

Built-in trusted knowledge

Instantly surface help articles from verified sources like Microsoft, Zoom, or Google—so IT doesn’t have to answer every common question

Enterprise AI controls

Personalize Atom’s name, tone, and behavior to match your org—while IT keeps full control over what’s shared and how

Continuous, contextual learning

Atom AI continuously refines its responses based on real-world conversations, improving over time without additional lift.

Live end-user support

Give employees fast, contextual support—through chat, voice, or screen—right where they work.

Quick resolutions for every kind of request

Move over service desk portals; conversational AI support is here! Employees can raise requests and get updates in Microsoft Teams, Slack, email or the browser via Atom without ever navigating to a portal or jotting down a request ID.

Multi-modal help

Employees can get support via Chat AI, Voice AI, or Vision AI - hands-on help, even when IT hands are busy.

Omnichannel support

Atom is embedded in Teams, Slack, email, and browser—so help is always just a message away.

Step-by-step troubleshooting

Handle common issues like Wi-Fi, Zoom, or password resets live—with diagnostic skills and step-by-step help.

Live diagnostics

Troubleshoot issues using text, voice, or screen-sharing. Atom AI can suggest the next best action, or walk them through a fix in real-time.

Guided employee journeys

Atom delivers step-by-step guidance for onboarding, offboarding, and task completion - for employees,vendors, and guests alike.

Built-in approval automations

Automate approval workflows for frequent requests like software and hardware access, accelerating processes and boosting productivity.

Modern service management

Run IT, HR, and Finance on one intelligent platform—built for speed, scale, and smart workflows. Learn more.

Service delivery that’s fast, flexible, and future-ready

Streamline operations across IT, HR, and Finance with intelligent workflows, powerful automation, and visibility baked in.

Multiple workspace support

Give each team—IT, HR, Finance—their own workspace while keeping the employee experience unified.

Intelligent incident management

Auto-detect major incidents, group related issues, and reduce response times with AI-powered triage.

Smarter service catalogs

Centralize access to services, across departments - making it easy to ask and easier to deliver.

Proactive problem management

Identify root causes, prevent repeat issues, and link problems to incidents and changes for full visibility.

Smart change management

Use built-in templates for standard, normal, or emergency changes—with approvals, impact checks, and automations.

Intelligent performance insights

Track SLAs, volumes, and AI Assistant trends with embedded analytics—no exports or external tools required.

Agentic Enterprise Automations

Let AI Agents take action across tools and teams—automating what others can’t. Learn more.

AI that doesn't just assist but also executes

Put work on autopilot with AI Agents that take action across tools and teams—no workflows to build, no tickets to chase.

AI Agents

AI Agents handle multi-step tasks across systems like Jira, AD, Workday, and more—no if-else builders needed.

AI workflows

Design intelligent workflows that can adapt to employee context and intent. Atom understands goals and dynamically chooses the best path to completion.

Triggers that fit your business

Trigger workflows from system events or user actions. Enable responsive automation that keeps up with your team's pace.

Enterprise-grade security

Atomicwork’s proprietary data governance model ensures transparency, reliability, user safety,security, and traceability in every interaction - so your AI is enterprise-ready from day one.

Fully customizable

Extend your workflows to 50+ apps to perform actions across your company's tech stack natively or through MCP.

Work automation agents

Purpose-built AI agents that can perform end-to-end business workflows - like provisioning access, gathering approvals, or escalating issues - without human intervention.

Modern ITSM and ESM platform

Explore Atomicwork platform capabilities